The 'final sweep' of remaining migrations is progressing, and project closure activities have started.
Description of the Project
Perform the migration of all UNECE workstations to the standard UNOG computer image (Unite Desktop Service). At the end of the project UNECE computers will be fully compliant with Regional Technology Centre Europe (RTC-E) directives with licensing, standard operating software upgrades and security managed by RTC-E.
The project includes transitioning to the RTC-E Service Desk model with all future technical support and service requests sent to the iNeed Self Service ticketing system.
Additional information relating to the project can be found within the documents listed below:
Workstation Migration overview:
Status as of 12/04/2019: 245 Users successfully migrated
High-Level Preparation & Deployment Timeline below:
As planned this significant milestone has been achieved in March !
RTC-E Service Desk (iNeed):
Links to Status Reports, Presentations and Meeting Minutes: