Description of the Project
Perform the migration of all UNECE workstations to the standard UNOG computer image (Unite Desktop Service). At the end of the project UNECE computers will be fully compliant with Regional Technology Centre Europe (RTC-E) directives with licensing, standard operating software upgrades and security managed by RTC-E.
The project includes transitioning to the RTC-E Service Desk model with all future technical support and service requests sent to the iNeed Self Service ticketing system.
Additional information relating to the project can be found within the documents listed below: